Our Airport Assistance Service

Service staff meet and assist you at the nine domestic airports!

Our staff will meet you at the airport arrival lobby;

  • holding a sign with your name/affiliation/meeting title on it.
  • all service is available in English.

We assist you in currency exchange;

  • advise you how much you may need and explain types of coins and bills of JPY.

If you face a long delay in the coming flight, we assist you to book a nearby hotel;

  • upon request, for the prior night's stay of your return date as well.

We assist you in train/bus ticket purchase and boarding!

Booking and ticket purchase of the transportation to the destination/hotel;

  • train/limousine bus/subway/taxi, etc.
  • you may have to bear transportation fees that exceed what the host can cover.

We escort and see you off according to the transportation departure time;

  • we escort you to the transportation ticket gates.

We e-mail to the host about your departure.

The host will be notified right after your departure from the arriving airport;

  • to his/her lab-mail/personal mail/mobile text message.
  • within 15 minutes of your departure.
  • with your departure time and car/seat number along with the arriving station ETA.
  • upon request, the English map of the train station/bus terminal is also available.


Thank you!